Refund & Cancellation Policy
This page explains how to cancel a Clentric subscription, when you can get a refund, and how long a refund takes. It applies to the subscription you pay for Clentric itself.
1. How to cancel
You can cancel in either of these ways:
- Open your billing settings inside Clentric and cancel there.
- Email clentricapp@gmail.com from the address on your account and ask us to cancel.
2. What happens after you cancel
- Your paid features keep working until the end of the billing period you have already paid for.
- After that, your account moves to the Free plan and you are not charged again.
- No data is deleted. Clients, projects, invoices and proposals you already created stay in your account, even if there are more than the Free plan allows. The Free plan limits only stop you creating new items beyond the limit.
3. Refunds
- Any payment, monthly or yearly, is refunded in full if you ask within 48 hours of the charge.
- When we refund a payment, the subscription is cancelled and your account moves to the Free plan. Your data stays as it is.
- Accidental or duplicate charges are refunded in full no matter when you tell us, and your subscription carries on as normal.
4. How to request a refund
Email clentricapp@gmail.com from the email address on your Clentricaccount, with the date of the charge. You don't need to give a reason.
5. How long a refund takes
- We start the refund within 3 business days.
- Refunds go back to the original payment method through our payment provider, which acts as the merchant of record.
- The money usually appears in 5 to 10 business days, depending on your bank or card issuer.
6. Failed renewal payments
If a renewal payment fails, our payment provider retries it automatically and your account keeps its paid features during a grace period. If the payment still can't be collected, your account moves to the Free plan and your data is kept.
7. No shipping or delivery
Clentric is a digital service delivered over the internet. There is nothing to ship. Access to paid features starts as soon as the payment goes through.
8. Before you contact your bank
If a charge looks wrong, please email us first at clentricapp@gmail.com. We can usually sort it out in a day or two, which is faster than a bank dispute. You keep every right to raise it with your bank or card issuer.
9. Contact us
Email clentricapp@gmail.com and we will reply within 2 business days, or use our contact page.